By agreeing to work with me you are agreeing to work with my terms and conditions, as follows:
Payment
In agreeing to work with me, a non-refundable deposit of 50% of design fee must be made before begins. The remaining 50%, plus printing and delivery costs is due on completion. All work will be charged via an invoice with a 28-day payment term, by bank transfer. If this isn’t possible please let me know! Any adjustments to costs will be agreed with you and made clear in the final invoice.
Cancellations
In the event that your wedding or event is cancelled or your requirements change, I’m not able to issue a refund – though please let me know if there are exceptional or unusual circumstances.
Process
Work will begin further to a meeting, phone call or email exchange to discuss and settle on ideas. After this, I will begin the design process according to the timeline we have agreed. You take responsibility to provide accurate wording and information for me to include in your stationery; I cannot accept responsibility for spelling or grammatical errors. It is also your responsibility to provide the information required in the time frame that I request, otherwise timely delivery can’t be guaranteed.
You will receive a first digital proof of the artwork I have created on your behalf. Following the initial proof, you are entitled to 3 rounds of edits. Further edits will be subject to my hourly rate of £35.
Printing will commence when I have sign off from you on the final proof. By agreeing the artwork, you are taking responsibility that everything is correct and accurate. If any mistakes are spotted after artwork has gone to print, edits and re-prints will be charged in the final invoice.
Rush Fee
Work required ahead of my lead-time will be subject to a 25% rush fee – please discuss with me directly if you need work completed more quickly than a 6-week lead.
Printing
Please remember that digital proofs may not exactly match the final colour print; different screens can show colours differently. The colours will be true to the original artwork.
Copyright
I hold copyright for all artwork and designs. You, or any third party, are not able to re-use, copy or reproduce any designs from the proofs sent to you. If you would like to use designs for other stationery elements (e.g. reproducing a venue illustration on an order of service) you must obtain my permission. This may be subject to an image release fee.
Images
I reserve the right to photograph finished invitations for my own marketing purposes, website and social media. Contact details will be removed, and if you would rather I don’t share your designs. please speak to me directly.
Delivery
I use Royal Mail Special Delivery or Parcel Force to post all orders. This is tracked and insured and a signature will be required on delivery. I cannot accept responsibility for anything that is lost in the post or delayed by circumstances outside of my control. I can send parcels internationally but these may be subject to customs charges that will be at your own cost.
Names and addresses
If you are supplying names and addresses to me for invitation or envelope calligraphy, please ensure that all titles, names, addresses and etiquette are correct. I cannot accept responsibility for errors in files supplied to me; re-writes will be at your cost and billed on your final invoice. I ask for a contingency of 15% for invitations and envelopes to allow for mistakes which needs to be factored into your print numbers. I am not responsible for envelopes with calligraphy that do not make it to their destination.
Data Protection
All details received from you are confidential and will only be used by me and my printing partner where needed. Data is kept on file for six months and then deleted. Invoices are stored for 7 years as per tax requirements. Please see my privacy policy for more information if required.